We have updated our Terms and Conditions to provide you with more clear information about your use of our services.
The changes include:
(i) Mention of the relevant licence details under the Malta Gaming Authority (MGA) and what we comply with in terms of such licence.
(ii) The equivalence to which our maximum liability due to you for fraud, death, personal injury or your statutory rights is limited to.
(iii) The inclusion of Virtual Financial Assets (VFA) and Fiat Currency definitions and the VFA wallet verification process.
(iv) The inclusion of the definition of “You”, “Your”, “Customer” or “Player”.
(v) Update to the forbidden jurisdictions.
Please accept our updated Terms and Conditions to be able to continue to our website.
Please read these Terms and Conditions carefully before You use the Services at NetBet and make sure that You understand its content. These Terms and Conditions, together with the Privacy Policy, constitute a binding agreement (the “Agreement”) between You and NetBet.
By registering an Account at NetBet, You agree that You have read and understood these Terms and Conditions and the Privacy Policy, and acknowledge that these shall apply to You.
If You do not agree to any of these Terms and Conditions or the Privacy Policy, You must immediately stop using the Services.
If You have any doubts concerning Your rights and obligations under this Agreement, please seek advice from an attorney in Your jurisdiction. It is essential that You are aware of the laws in Your jurisdiction prior to registering. NetBet is not responsible for any liability to You relating to matters of jurisdiction.
Version 14.2 (dated 20/11/2023)________________________________________
SUMMARY OF OUR TERMS AND CONDITIONS
The information set out below is a summary of our key terms for information purposes only. This does not replace the full Terms and Conditions following the summary set out below. You should read and agree to the full Terms and Conditions before registering and using our Services. In the event of any conflict between this summary and the full Terms and Conditions, the full Terms and Conditions will apply.
References to “us”, “our”, “we” or “NetBet” are references to NetBet Enterprises Ltd., a company registered in Malta with a registered office at Ewropa Business Centre, Level 3, Suite 704, Office A, Dun Karm Street, Birkirkara, BKR9034, Malta, which is licensed and regulated by the Malta Gaming Authority to provide Type 1, Type 2 and Type 3 Gaming Services under licence number MGA/B2C/126/2006, issued 01/08/2018.
To use our Services, You must register and open an Account with us. By registering an Account with NetBet on Netbet.com, or any other URL and subdomain belonging and licensed to us (“Websites”), you will enter into a legally binding agreement with us that incorporates the Terms and Conditions. See Clause 3.
You must be at least 18 years of age, or older than the minimum legal age in Your jurisdiction and meet the other eligibility and verification criteria to use our Services. See Clause 7.1.
We may collect and use Your personal information in accordance with our Privacy Policy. You can only register one (1) Account with us. See Clause 4.6.
We will need to complete our verification checks before allowing you to:
• Deposit funds into your account.
• Access any free-to-play games, or
• Make a bet using money, a free bet or a bonus (see Clauses 7.9, 7.9.1, 7.9.2, 7.9.3)
• Withdraw winnings from your Account. See Clause 13.7.
NetBet reserves the right to demand proof of identity and proof of age from all users, in order to ensure that the ban of minors to this site is working efficiently.
We will not tolerate fraudulent activity or cheating. Where we close or suspend a Player’s Account for reasons of fraud or cheating, we may withhold the funds in your Account. See Clause 8.12.
We will not be responsible for any errors or events outside of our control, which may result in any bets being declared void. See Clauses 23.6, 23.7 and 24.3.
Save in respect of any winnings lawfully due to you, our liability for fraud, death, personal injury or your statutory rights, our maximum liability to you is limited to the greater of:
a) Where such liability relates to a specific bet, the value of such bet is paid by you.
b) Where such liability relates to the misapplication of funds in your Account, the amount that has been lost or misplaced.
c) €5,000. See Clause 24.2.
Any complaints or disputes will be first handled by our Customer Care Team with a right to appeal to our Alternative Dispute Resolution provider eCOGRA (“eCOGRA”). See Clause 16.9.
We comply with the requirements of the Malta Gaming Authority (“MGA”) with regards to safeguarding Players’ moneys. See Clause 8.10.
Bonuses are subject to these Terms (see Clause 14), the respective Special Terms and Rules, and any Terms specific to such bonuses.
1. PURPOSE OF THIS CONTRACT
1.1 The objective of these Terms and Conditions is to govern the legal relations between NetBet and a Player.
2. DEFINITIONS
2.1 The words and terms below, when used in this contract, have the meaning given here, unless the context clearly implies otherwise and will govern the Player’s use of the Websites.
2.1.1 Account: An account with NetBet on one of the Websites.
2.1.2 Agreement: These Terms and Conditions, together with the Privacy Policy.
2.1.3 NetBet, Us, Our or We: NetBet Enterprises Limited, an online gaming operator using the trading name ‘NetBet’ offering services through the Websites.
2.1.4 Content: As defined in Clause 20.1.
2.1.5 Login and Password: The login ID and password that you chose upon registering an Account with one of the Websites.
2.1.6 NetBet Group: NetBet, any subsidiary or parent company of NetBet, or any subsidiary of a parent company of NetBet.
2.1.7 Player: A person who has an Account and who uses the Services.
2.1.8 Playthrough: The number of times or the amount that has to be placed as a bet for each bonus, before any winnings can be withdrawn.
2.1.9 Prohibited Acts: As defined in Clause 20.2.
2.1.10 Privacy Policy: The Privacy Policy is located here.
2.1.11 Representatives: Representatives, directors, agents, and employees.
2.1.12 Rules: The following rules for the Services:2.1.12.1 Rules for NetBet’s online sports betting service, which can be accessed in the Help Centre section of the Websites.2.1.12.2 Rules for NetBet’s online casino service, which can be accessed in the Help Centre section of the Websites.2.1.12.3 Rules for NetBet’s online poker service, which can be accessed in the Help Centre of the Websites.
2.1.13 Service or Services: All games, Services, and any related content or Software, whether or not in downloadable format, accessible or otherwise used by you through the Websites allowing you to participate in the Services provided by NetBet. The Services contain NetBet’s own proprietary content as well as the content of third-party providers.
2.1.14 Software: The Software licensed by us including all programs and databases, and any other derived content, requiring download, accessible or otherwise used by you through the Websites and allowing a Player to play online games.
2.1.15 Special Terms: The Terms specific to the sports betting service, casino service and poker service on the Website, which are attached in Appendix A, B and C of these Terms.
2.1.16 Terms and Conditions: These Terms and Conditions.
2.1.17 Virtual Financial Assets or VFAs: Crypto assets that can be utilised by players to convert them into fiat currency, to make deposits, being Bitcoin (BTC) and Tether (USDT). Fiat currency is a government-issued currency that is not backed by a physical commodity, such as gold or silver, but rather by the government that issues it.
2.1.18 Websites: Netbet.com and other URLs and/or subdomains belonging to and operated by NetBet under its Malta Gaming Authority licence and Website refers to any one of them as seen here.
2.1.19 You, Your, Customer or Player: A person who has an Account and who uses the Services.
2.2. In these Terms and Conditions, unless the context requires differently:
2.2.1. References to these Terms and Conditions include references to any amended Terms and Conditions, which supersede these Terms and Conditions.
2.2.2. Unless otherwise stated, in case of conflict between these Terms and Conditions and any other document referred to in these Terms and Conditions, these Terms and Conditions will prevail.
2.2.3. References to NetBet or any NetBet Group company shall be deemed to include their respective successors, beneficiaries or transferees.
2.2.4. Section headings are for reference only and shall not affect the interpretation of these Terms and Conditions.
2.2.5. References to a “person” include any individual, company, partnership, joint venture, association, organisation, institution, trust or agency, having a distinct legal character.
2.2.6. References to gender include every gender and references to the singular include the plural, and vice versa.
2.2.7. References to “bets” includes a reference to “stakes” and/or “wagers”.
2.2.8. References to servers or “our server” or “our servers”, if appropriate, include a reference to a third-party server or servers used to provide the Services or Websites.
2.2.9. Any sentence introduced by the words “comprising” or “including”, or a similar expression, is indicative and does not limit the meaning of words that follow, and will be considered “without limitation”.
3. ACCEPTANCE OF TERMS AND CONDITIONS
3.1. By registering an Account with NetBet, you confirm that you have read and understood these Terms and Conditions, which may be modified from time to time, and acknowledge that they will govern your use of the Services.
3.2. You acknowledge that these Terms and Conditions incorporate the Special Terms and the Rules.
3.3. Should there be any conflict between the Terms and Conditions and the Special Terms or the Rules, the order of precedence shall be as follows:3.3.1 The Rules.3.3.2 The Special Terms.3.3.3 These Terms and Conditions (excluding the Rules and Special Terms).
3.4. The Agreement applies to the usage of the Services and comes into force as soon as you tick the acceptance box during the registration process and create your Account. Ticking this box confirms to us that:3.4.1 You have read, understood and accepted these Terms and Conditions.3.4.2 You certify that you are of legal age for gambling in the country from which you are accessing the Services.
3.5. By using the Services, you agree to the Terms and Conditions. Any material changes to the Terms and Conditions will be communicated in writing, and accepted by you before such changes are implemented. In the event that You do not agree to the new Terms and Conditions, your account will be closed and any remaining balance held on your account can be requested to be withdrawn by contacting our Customer Support team.
3.6. For information purposes, ease of understanding and ease of access by the Player, these Terms and Conditions may be published in several languages. Each and every version will contain the same principles; however, it is only the English version that shall govern the legal relationship between You and us. Should any form of discrepancy arise between the non-English and the English version of these Terms and Conditions, the English version shall prevail over the non-English version.
3.7. Any rights not expressly granted in these Terms and Conditions are reserved.
3.8. Gambling services provided by NetBet via the Websites are licenced and regulated by the Malta Gaming Authority to provide Type 1, Type 2 and Type 3 Gaming Services under licence number MGA/B2C/126/2006, issued 01/08/2018.
3.9. If you do not entirely agree with these Terms and Conditions, you shall immediately cease to use the Services. Any cash balances held on your account can be requested to be withdrawn by contacting Customer Service.
4. OPENING AN ACCOUNT
4.1. To register an Account at NetBet, you must complete the online application form on the Website. You are required to enter your personal details during the Account registration process. Personal details include but are not limited to first name, surname, address, date of birth, valid email address, and valid mobile number.
4.2. When registering an Account at NetBet, you warrant and represent that you are not currently subject to a self-exclusion from a NetBet account and neither we nor any other operator has excluded you from gambling.
4.3. By agreeing to these Terms and Conditions, you agree and declare that you have entered your own correct personal details, that the source of all funds used on the Websites are derived from legal activities, and that you will not use the Websites for illegal or fraudulent activity, including (and without limitation) money laundering as provided by the governing law that applies to You and/or any NetBet Group company.
4.4. A Player cannot open an Account or use the Services if the Player or any member of their household is, or has been, over the last 2 years, employed by any NetBet Group company. In this clause, “employed” includes third-party contractors such as dealers, software vendors, developers or associates, and any person affiliated with any NetBet Group companies.
4.5. A person cannot request to open an Account or hold an Account if such person will not be the Account holder, or if they are acting on behalf of a third party.
4.6. A Player can only possess one Account with NetBet. NetBet reserves the right to close all multiple Accounts that are open under the same name or connected to the same person. If a person has opened multiple Accounts, NetBet will have the right to take any action permitted under these Terms and Conditions, including that NetBet may credit the first Account that the Player opened with NetBet with the balances from the other Accounts that would have been closed. NetBet reserves the right to retain any funds in such Account(s) up to the amount of any loss or fees incurred by NetBet.
4.7. A person’s request to open an Account may be refused and an Account may be closed at NetBet’s sole discretion. Subject to these Terms and Conditions, including those terms which permit NetBet to withhold payment of winnings, any contractual obligations of either a Player or NetBet which have been made prior to an Account being closed will be honoured.
4.8. A Player must not authorise any third party to use their Account, and a Player will be entirely responsible for all losses which are incurred as a result of having a third party use their Account. The Player must immediately inform NetBet if they suspect that another person has obtained access to their Account, and the Player will offer their full support to NetBet while investigating this issue.
4.9. The Player understands and agrees that NetBet does not guarantee in any capacity whatsoever, that the use of the Websites by the Player is legal in any given territory, and it is the Player’s own responsibility to ensure the legality of his own actions. NetBet cannot provide a legal opinion on the legality of internet gaming in the Player’s country, nor will it accept any responsibility for any punishment that could be imposed on the Player by the relevant authorities following the illegal use of the Websites.
4.10. The Player must not request or create an Account if they are in a jurisdiction in which the application for the opening of an Account and/or the use of our Services is illegal or against the law. It is the Player’s responsibility to ensure that this is not the case. NetBet reserves the right to immediately suspend a Player’s Account if NetBet discovers that the Player’s Account has been opened in a country where it is illegal to access the Services.
4.11. None of the executives, managers, directors, employees, consultants, or agents in our branches or affiliated companies, or any of our providers or sellers, nor their relatives (in this clause, the term “relatives” means spouse, partner, parents, children, or siblings of the people mentioned above) are authorised to open or hold an Account or use the Service directly or indirectly. If this clause is breached, NetBet reserves the right to close said Account immediately, void any bets, and cancel payments on any win.
5. PLAYER PERSONAL INFORMATION
5.1. The personal information that NetBet may request for registration includes but is not limited to first name, surname, date of birth, home address, e-mail address, telephone number, language, currency for any deposits/withdrawals, and ID card number.
5.2. The Player is also required to provide details of their Login and create a password as part of their application for an Account or to log into their Account.
5.3. It is the Player’s responsibility to ensure that all information provided to NetBet is accurate, precise, and up to date.
5.4. A Player can edit his personal details by contacting Customer Service. The provision of documentation may be required.
5.5. A Player can also remove credit card details at any time, and/or register a new card. Any missing information with regard to such changes may lead to transactions being rejected by the bank, savings bank, or the Player’s credit card provider, and NetBet is in no way responsible for anything connected to the cancellation of such transactions because of the failure of the Player to provide correct details.
5.6. It is the responsibility of the Player to protect their bank card against loss or theft, and the Player should immediately contact the NetBet Customer Services if the card is lost or stolen.
5.7. You acknowledge that changes cannot be made to your first name, surname and date of birth provided at registration unless the Player provides NetBet satisfactory evidence that they, and all other personal details, have been legally changed under the laws of countries where the Player resides.
5.8. NetBet reserves the right to keep all personal information provided by the Player upon registration after the Account is closed in line with our Privacy Policy.
5.9. The username that the Player chooses must not be obscene, threatening, racist, offensive, derogatory, defamatory or infringe any intellectual property right or property right of a third party and if NetBet considers, in its sole and absolute discretion, that the username chosen by the Player is inadequate, NetBet reserves the right to reject and prevent the Player from using such a username at any time and without his knowledge and/or consent.
5.10. After creating an Account, the Player will be asked to enter his Login and Password to log in to his Account and use the Services. The Player’s Login and Password should not be disclosed to third parties and the Player is solely responsible for all actions that take place due to having obtained access to the Service through the use of the Login and Password. Any breach of these Terms and Conditions by a third party having access to the Player’s Login and Password will be treated as a breach committed by the Player.
5.11. If the Player forgets their Login or Password, or if they could, according to the Player, become known to an unauthorised user, the Player must immediately notify NetBet.
5.12. After five consecutive incorrect entries of a combination of the Login and Password, the Player’s Account will be temporarily suspended for security reasons and NetBet will require the Player to forward an official form of identity document that includes a photo (copy of an identity card or driving licence) before the Account can be reactivated.
5.13. NetBet presumes that all transactions made using the correct Login and Password are made by the rightful owner of the Account and are therefore valid. In no case is NetBet liable for losses incurred by the Player due to unauthorised use or misuse of their personal details. To protect NetBet and the Player against identity theft, NetBet reserves the right to ask a Player, at any time, for proof of identity (including a photocopy of a valid identity card), and/or a copy of all cards used and/or proof of address (utility bill or recent bank statement). Failure to produce the requested documents will result in NetBet suspending the Player’s Account.
5.14. NetBet will use strict security measures in order to protect Players’ personal information against unauthorised access. The Player is solely responsible for securing their Login and Password, and all actions that take place because of access to the Service via your Login and Password.
5.15. The Player’s personal information is strictly confidential and will be processed in accordance with our Privacy Policy and our Cookie Policy.
5.16. You agree that NetBet may provide any relevant sport governing body with sufficient information to conduct an effective investigation if NetBet suspects that it has any information from whatever source that may relate to a breach of a rule on betting applied by that sport governing body.
