Who we are
Our website address is: https://betnowonline.net/
Introduction
Here at betnowonline, our approach to our customers and their privacy is that of complete clarity which starts with a Privacy Policy that uses plain English. We want our customers to have full knowledge of the way their information is collected, used and stored, without getting bogged down in confusing jargon and lengthy small print.
If you are new to NetBet, or have been with us for a while but haven’t checked back with the T&Cs in ages, it’s important to give this policy a read, making sure you understand everything. As long as you have a NetBet account with us, keep coming back every so often for updates and to keep the information fresh in your mind. If we ever make any big changes to the policy, we will get in touch with you and let you know.
NetBet does its utmost to respect your privacy and to ensure that your data is protected. In particular we ensure that we are compliant with the following applicable data protection laws:
i) The Maltese Data Protection Act (Chapter 586 of the Laws of Malta) and any relevant subsidiary legislation;
ii) The General Data Protection Regulation (Regulation (EU) 2016/679) of the EU Parliament and of the EU Council (hereafter the ‘GDPR’); and
iii) Any specific data protection legislation or instrument in the territory or market of operation, as may be applicable by virtue of territorial or extra-territorial scope of application.
By accepting this Privacy Policy, you are confirming that you have fully read and understood how your personal information is used by NetBet, as set out in this policy. Furthermore, it is your responsibility to ensure that the information provided to us by yourself is kept accurate and up-to-date.
References in this Privacy Policy to “NetBet”, “we”, “us” or “our” relate to NetBet Enterprises Ltd C 39044, Ewropa Business Centre, Level 3, Suite 704, Office A, Dun Karm Street, Birkirkara, BKR 9034, Malta.
NetBet, as the data controller, determines the purposes and means of processing your information.
For general queries, please get in touch with our Customer Support team via phone, e-mail or live chat.
For more specific questions regarding your personal information or how we use it, our Data Protection Officer (DPO) can be reached at dpo@netbet.com.
You can find useful information about how to exercise your rights in the section “Your rights concerning your Personal Data” below.
The personal information (“Personal Data”) about you that we collect includes:
NetBet ensures that no special categories of personal data is collected or processed on you. Special categories of data include race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data. However, please note that in certain cases, such as for Responsible Gambling purposes, there may be situations where you may willingly choose to provide us data that would pertain to a health nature. Although provided by yourself, we will ensure that sensitive data is only utilised by us to specifically comply with obligations that are established by law.
We may also collect information about you from third parties, such as our partners, service providers and publicly available websites, in order to comply with our legal and regulatory obligations.
We may use services offered by trusted third parties to process your information. These services include, but may not be limited to customer support, information technology, payments, sales, marketing, data analysis, research and surveys. We may share information about you with such third parties as is necessary for the performance of their services to us. This includes sharing your personal data with payment services providers, depending on the payment method chosen by you, for the purpose of facilitating deposits and withdrawals.
For our AML/CFT/KYC compliance legal obligations, we may obtain data from 3rd party providers. Moreover, we may carry out investigations in your background information which is processed from publicly available or open sources, such as but not limited to, through Google searches, all social media services like Facebook, Twitter, Pinterest, Instagram, LinkedIn as well as other services/sites.
We use the information we collect from you to provide, maintain, protect and improve our Services, to develop new ones and to protect NetBet and yourself. We also use this information to offer you tailored content, like sending you more relevant promotional offers.
We will process your data in the following ways:use your data to:
Please note that, unless you give us your prior written consent and/or you do not opt out to marketing communications, we will process personal data for marketing purposes as we see necessary for the purpose of our legitimate interests in promoting our products and services. We may publish players’ aliases and/or chat names, along with any winnings and prizes received, in accordance with our legitimate interests. Please note that we will provide you with the opportunity to opt-out before we publish such information.
Data Protection laws oblige NetBet to have a legal reason, referred to as a ‘lawful basis’, to justify the carrying out of a processing activity. NetBet determines the appropriate lawful basis before carrying out any processing activity.
For NetBet’s marketing activities, we will rely on your explicit consent which is obtained during our sign-up process. You can choose to opt-out from receiving marketing at any time and revoke your consent, whereby we will cease sending promotional material to you. Please note that even though you may have opted out from marketing we may still send you service messages which are necessary for providing our service to you.
Furthermore, during the course of our marketing campaigns we may analyse and establish various segments of our customers. NetBet ensures that these segments are processed and created manually with the intention of offering the most relevant and appropriate offers, bonuses, and messages. This segmentation is not taken automatically and will always involve human intervention.
The below table summarises the processing activities carried out by NetBet and the corresponding legal basis that we are relying on:
| Purposes | Data Utilised | Legal Basis |
|---|---|---|
| To register you as a new player with NetBet and to provide you with access to our Games | ● Registration and Contact Data | Performance of a Contract |
| Processing and management of Transactions through our payment service partners (‘PSPs’) | ● Transaction Data | Performance of a Contract |
| ‘Know Your Customer’ procedures | ● Identification and Verification Data ● Device Data ● Registration and Contact Data | Compliance with our Legal Obligations |
| To ensure that we comply with our Responsible Gambling obligations | ● Responsible Gambling Data; ● Transaction Data; ● Identification and Verification Data ● Device Data | Compliance with our legal obligations |
| Managing our relationship with you and ensure an adequate customer experience | ● Registration and Contact Data ● Transaction Data ● Correspondence Data | Performance of a Contract |
| Ensuring that our players have the ability to self-exclude themselves from gaming on our site. | ● Self-exclusion Data ● Device Data | Compliance with our Legal Obligations |
| Direct Marketing (E-mail, Push Notifications, mobile, postal) | ● Registration and Contact Data ● Device Data | Consent (opt-in) |
| To investigate any suspicious behaviour in order to protect ourselves from any risks, such as fraud. | ● Registration and Contact Data ● Transaction Data ● Device Data | Legitimate Interest |
| VIP experience; offering a tailored and personalised experience. Profiling for purposes of offering this tailored service | ● Registration and Contact Data ● Transaction Data | Legitimate Interest |
| Anti-Money Laundering and Counter Terrorism purposes | ● Registration and Contact Data ● Transaction Data ● Identification and Verification Data | Compliance with our Legal Obligations |
| Customer segmentation for marketing purposes | ● Registration and Contact Data ● Transaction Data ● Device Data | Legitimate Interest |
| Commercial business analytics, including improving of our customer experience and business offerings | ● Registration and Contact Data ● Transaction Data ● Device Data | Legitimate Interest Performance of a Contract |
We will only transfer your Personal Data outside of the EEA where:
If we do transfer your Personal Data outside of the EEA, we will carry out a risk assessment and ensure that the necessary measures and safeguards are in place in order to ensure that your data is offered the same level of protection as it would be within the EEA by relying on one of the following:
We will advise you if you choose to exercise any of your rights under the General Data Protection Regulation, including:
We may use services offered by trusted third parties to process your information. These services include customer support, information technology, payment service providers (‘PSPs’)s, sales, game providers, marketing, data analysis, cloud service providers, research and surveys. Please note that we will share data with our partners and processors however when doing so we will ensure that the necessary contractual arrangements are in place with our providers and/or that an appropriate legal basis is in place before sharing any data. We may also be obliged to assist our PSPs by sharing KYC documentation and/or information in order for them to comply with their own legal obligations. Before sharing any data with PSs, we will ensure that all appropriate safeguards are in place.
We may also share your personal information with the following organisations to comply with our legal and regulatory obligations
